CES Responsibilities

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These types of documentation can be used to verify parent's employment and pay information. Options: Employment Verification, Employment Need Attestation, Paystubs from either of two-month window from the packet due date or date of reported change, All of the Above

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All of the Above

Answer explanation

According to Title 5 and the P&P: We can verify employment in the following ways:

Employment Need – Requirements and Limitations

Employment Need – Requirements and Limitations 10/3/2023 VA

DETAILS

WHAT

DOCUMENTATION TO

REQUEST

AT ENROLLMENT/

RECERTIFICATION

Verification of Employment Hours

• Documentation of the parent's employment that includes the days and hours of employment

o The parent shall obtain and provide documentation of need based on employment that consists of one of the following:

 (1) Pay stubs that indicate the days and hours of employment; or

 (2) Pay stubs that indicate the total hours of employment per pay period, as long as the hours generally correlate with

the parent's requested number of hours needed each week.

• Pay stubs, based on pay period, must be from either month of the two-month window immediately preceding the

certification/ recertification packet due date and not from the current month

OR:

When the pay stubs do not meet the criteria of either subsections ( 1) or (2) above, verify the days and hours, or the total number

of hours of employment each week by doing one of the following:

 Secure an independent written statement from the employer indicating the days and hours of employment (CDA’s

Employment Verification or 3

rd

party verification can be used) using the release of information.

 Telephone the employer to verify the days and hours of employment and maintain a record of the verified information

(CDA’s Verbal Verification can be used).

o If the employer refuses or is non-responsive or employer documentation would adversely affect the parent’s employment in

providing the requested information

• Parent may complete the Employment Need Attestation

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This number is the least number of times CES should attempt to verify parent's employment with their employer.

Back

3

Front

CES will issue this notice if family failed to complete their recertification.

Back

Termination Notice

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What is the assigned day called for CES' to answer calls and assist families?

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Duty Worker Day

Front

CES should sign all pertinent documentation using this feature.

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Digital signature issued from IT department.

Front

In order to protect confidentiality when a parent calls, staff should always first verify parent's information by asking their full name and a combination of 2 types of questions. What else can CES ask?

Back

Parent's address, Parent's phone number, Children's names and date of births.

Front

What should CES follow up with at the beginning of the work day and throughout the day as needed? Options: Voicemails and Emails, Assigned Tasks in CC3, Virtual Inbox and Workspace, All of the above

Back

All of the above

Front

CES should always provide excellent ________ ________ (2 words) when interacting with clients, visitors and internally with our coworkers in every capacity.

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customer services