Culinary Arts 1 SLO Assessment

Front

Quality customer service will most likely result in

Back

better customer loyalty

Front

What is a helpful service tip for addressing the needs of parents with small children?

Back

Bring out crayons and paper before service

Front

What does a POS machine do?

Back

Sends orders into the kitchen from service stations

Front

What is the most immediate way to gather customer information?

Back

Talking to diners

Front

In traditional American customer service, food is served from the ______ with the ______ hand.

Back

left, left

Front

Generalizations that individuals make about a particular groups that assume all members of the that group are the same are called …

Back

stereotypes

Front

The variety of people and their backgrounds, experience, opinions, and abilities is known as

Back

diversity

Front

The ability to inspire and encourage employees to behave in agreement with the vision of an organization and to accomplish the organization’s goals is

Back

leadership

Front

What type of training would you use if you needed to teach a new employee how to prepare menu items?

Back

On-the-job training

Front

When an employee learns the functions of another job within the operations, it is known as

Back

cross-training