3 Foundations, Communicating for Success

Front

Why is it important to take your temperature as part of effectively communicating in the workplace?

Back

Because if you are tired or upset, your interactions with clients might be affected.

Front

Kallie has just had a long conversation with her new client, Amanda. Kallie’s goal during this initial meeting was to ascertain Amanda’s needs and how to achieve her desired results. In which of the following did Kallie just participate?

Back

the client consultation

Front

Zoey is studying for a career in beauty and wellness. Which of the following will be the basis of all long-lasting relationships with Zoey’s clients and coworkers?
marketing skillfully,
upselling productively,
communicating effectively,
styling expertly

Back

communicating effectively

Front

Not crossing your arms when listening to clients or team members is an example of ______.

Back

being aware of your body language

Front

When reflective listening, it is important to ______.

Back

not interrupt while the client is speaking

Front

Which of the following should you NOT do at your employee evaluation?
Approach your manager cautiously and shyly.
Ask when you might be considered for promotion.
Ask when your pay scale might be increased.
Ask when you can take on more services.

Back

Approach your manager cautiously and shyly.

Front

What is reflective listening?

Back

listening to the client and then repeating, in your own words, what you think the client is telling you

Front

Martha’s instructor has told her that she should take practical steps for effectively communicating in the workplace. Which of the following is LEAST likely to be one of the steps Martha’s instructor mentioned? Options: to believe in herself, to respond instead of reacting, to be attentive, to talk more and listen less

Back

to talk more and listen less

Front

Larissa has been told by her manager to keep several points in mind when interacting and communicating with coworkers. Which of the following did Larissa’s manager most likely NOT tell her to do as part of her efforts to do so effectively? Treat everyone with respect. Remaining objective. Be honest and sensitive.

Back

Share your private life with them.

Front

When speaking with an unhappy client about a scheduling mix-up, it is important to ______.

Back

stay detached