Crafting Positive and Negative Messages Flashcard

Front

What is the first step in crafting a positive message according to the document?

Back

State your reason for writing.

Front

In the scenario for writing a negative message, what was the reason Justin did not make the team? Options: His tryout was not good., His serve was not competitive enough., He missed the tryouts., He was late to the tryouts.

Back

His serve was not competitive enough.

Front

What is the final step in both positive and negative message crafting?

Back

Close courteously.