Interpersonal Skills

Front

Good ___________ are important workplace skills that help you communicate or talk will all types of people, including managers, coworkers and customers.

Back

Interpersonal Skills

Front

These are all good rules for ____________. i. Separate your feelings from your actions ii. Stay calm iii. Wait until you are calm to respond iv. Write down your emotions v. Stay positive

Back

Controlling Your Emotions

Front

In order to learn how to control your emotions you need to learn to separate your emotions from your ________________.

Back

Actions

Front

It is important to know when it is okay to socialize. The following situations are examples of times when it is okay to socialize at work. One example does NOT belong in the list. Which one?
- During breaks
- Waiting for a meeting to start
- When you see a coworker working at his or her desk
- Passing someone in a hall

Back

When you see a coworker working at his or her desk

Front

When socializing with your manager or boss, which of the following situations should you NOT discuss?
- Last night's football game
- Your relationship problems with a friend or significant other
- A story you heard about in the news
- The weather

Back

Your relationship problems with a friend or significant other

Front

Networking or forming professional or work-related relationships with other people, is an important part of socializing at work. Which of the following is a benefit of networking at work? Receive and share ideas, Learn about new opportunities, Increase business, All of the above

Back

All of the above

Front

One of the first rules of socializing at work is when you are around new people you do not know, don't be afraid to ___________ yourself.

Back

Introduce

Front

What is the best way to handle conflict in your life?

Back

Be assertive

Front

True/False? You should always manage relationships for the better good.

Back

True

Front

True/False? Always be opened minded in the workplace.

Back

True