Conflict Resolution Flashcard

Front

Which of the following is the first step in resolving a conflict? A. Blaming others, B. Listening to all sides, C. Ignoring the issue, D. Winning the argument

Back

Listening to all sides

Front

What is the most important skill to use during conflict resolution?

Back

Active listening

Front

A win-win solution in conflict resolution means:

Back

Both parties benefit

Front

What is an example of a constructive way to handle conflict? A. Avoiding the person, B. Yelling to prove your point, C. Compromising with the other person

Back

Compromising with the other person

Front

What should you avoid doing during a conflict?

Back

Talking over others

Front

What is an effective way to show you are listening during a disagreement?

Back

Maintaining eye contact

Front

If someone feels unheard during a conflict, they are most likely to: Compromise, Stay calm, Feel more frustrated, Forget the conflict

Back

Feel more frustrated

Front

Which of these statements promotes conflict resolution? “It’s all your fault!”, “Let’s try to solve this together.”, “I’m done with this conversation.”

Back

“Let’s try to solve this together.”

Front

What is the role of empathy in resolving conflicts?

Back

It helps understand the other person’s feelings.

Front

When mediating a conflict between two people, what is the mediator’s job?

Back

Help both sides find a solution