Customer Service

Front

In order to properly deal with angry customers, you will need to

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have strong customer service skills

Front

Providing great customer service is expected from employees and important to businesses because

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it is key to doing well and staying in business

Front

What are the key characteristics of EXCELLENT customer service?

Back

politeness and friendliness, promptness and listening, professionalism

Front

When a customer is angry, by remaining calm, helpful, and positive, what will happen?

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you will be able to de-escalate (lower) the customer's anger

Front

If you are helping a customer and see another customer waiting,

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politely acknowledge them and let them know you will help them soon

Front

What factor is important in providing good customer service? Options: Socializing with all customers, having customers wait for a long period of time, paying close attention to how long someone is waiting and help them as soon as you can, All of the above

Back

paying close attention to how long someone is waiting and help them as soon as you can

Front

One of the top complaints that customers have is that they were not listened to by employees.

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they were not listened to by employees

Front

Being professional when helping customers shows customers that

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they are cared for and respected

Front

It is important to greet customers

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when they enter the store, call the store, or you see them while in the store

Front

When interacting with customers, you should

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use formal, polite language