Workplace Readiness Skills (D)

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When resolving conflict, the main goal is to:

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find middle ground or a win-win solution.

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At the conclusion of making a presentation to a large group, someone from the audience asks you along, elaborate question. What is the best practice to use in order to answer the question effectively?

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Restate the key question and ask if your understanding is correct.

Front

What part of your speech sets the tone, gains trust, and gets the audience's attention?

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Introduction

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While waiting on customers, you notice an elderly woman looking at new computers. You should:

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treat her as you would any other customer.

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Why is having cultural diversity on a company’s staff a good idea?

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There is a broader range of talents, skills, and creativity.

Front

All of the following are barriers to respecting diversity EXCEPT: fear, stereotyping, segregation, acceptance.

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acceptance

Front

A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?

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To be fired, reassigned, or demoted.

Front

Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:

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diversity.

Front

Being considerate of other people and cultures is an example of which workplace readiness skill?

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Respect for diversity

Front

While in the workplace, you meet a person with a disability. You should:

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treat the person with dignity and respect.