Communication

Front

65% of communication is ______________________.

Back

nonverbal

Front

What is one way to avoid a misunderstanding?

Back

all of the above (send the same verbal and nonverbal message, be specific, ask questions)

Front

Hearing, thinking about and responding to another person’s message is _____________.

Back

Active Listening

Front

True or False? Asking questions dramatically improves your understanding.

Back

True

Front

When the person receiving a message interprets it the same way the sender meant it, it is __________________ communication.

Back

effective

Front

What is the term for communication that involves both verbal and nonverbal messages?

Back

Mixed Messages

Front

What is the process of conveying information and meaning through verbal and nonverbal messages?

Back

Communication

Front

What is the term for the ability to understand and share the feelings of another?

Back

Empathy

Front

What is the term for a message that is not clearly understood by the receiver?

Back

Misunderstanding

Front

What is the importance of body language in communication?

Back

It conveys emotions and attitudes that may not be expressed verbally.