CompTIA A+ 1102 Flashcard

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A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application. Whenever they attempt to launch the application, it fails and gives an error message. What should the technician do FIRST? Options: Reinstall the application, Roll back the application to the earlier version, Clear the application cache, Update the OS of the smartphones

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Update the OS of the smartphones

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A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other computers on the same LAN do not exhibit this symptom. Which of the following needs to be adjusted on the workstation to fix the issue? Date and time, UEFI boot mode, Logon times, User access control

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Date and time

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A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make? Options: Politely ask the user to call back, Ask another technician to take the call, Troubleshoot the issue for the user, Input the issue as a ticket and escalate to Tier 2, Put the user on hold and troubleshoot after the scheduled break.

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Ask another technician to take the call

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A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct. Which of the following is MOST likely causing this error? The computer has GRUB Legacy installed, Windows Startup services are not running, An incompatible partition is marked as active, An unsupported version of Windows is installed

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An incompatible partition is marked as active

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A technician is installing a private PC in a public workspace. Which password practice should the technician implement on the PC to secure network access? Options: Remove the guest account from the administrators group, Disable single sign-on, Issue a default strong password for all users, Require authentication on wake-up

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Require authentication on wake-up

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Which account type should a technician set up on a kiosk to ensure security and automatic login without a password? Options: Guest, Administrator, Power User, Remote Desktop User

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Guest

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A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which license type should the technician recommend? Options: Open license, Personal license, Corporate license, Enterprise license

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Open license

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Which of the following is the FIRST option to check when updates on a Windows PC fail? Options: Visit the Microsoft Update website to see if there is an issue with a specific update, Look up the error number associated with the failed update, Look at the system Event Viewer to find more information on the failure, Download the failed update to install manually

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Look up the error number associated with the failed update

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A technician has identified malware on a user’s system. What should the technician do NEXT according to malware removal best practices? Options: Enable System Restore and create a restore point so no data is lost, Educate the user about how to avoid malware in the future, Update the antivirus software and run a full system scan, Move the infected system to a lab with no network connectivity

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Move the infected system to a lab with no network connectivity

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Which tool can a technician use to resolve a user's Windows laptop issue of high CPU utilization (95%-100%) that slows down performance? Options: Task Manager, MSTSC, MSConfig, PerfMon

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Task Manager