TGCS Week 1 Pop Flashcard

Front

What is the fastest growing distribution method?

Back

Internet

Front

What option describes the coverages listed in 25/50/25? Options: Property Damage/Total Claim Payout/Bodily Injury, Bodily Injury per person/Bodily Injury max per accident/Property Damage max per accident, Bodily Injury per accident/Bodily Injury per driver/property Damage per vehicle, Bodily Injury/Total Claim Payout/Property Damage

Back

Bodily Injury per person/Bodily Injury max per accident/Property Damage max per accident

Front

Generally speaking, how many days does a customer have to renew their policy once it has expired?

Back

90

Front

Which field in Spectrum would you reference to view what the current amount due is? Options: Next Payment, Current Payment Amount, Payment/Credits, Payoff Due

Back

Current Payment Amount

Front

What is the third step in the call flow process?

Back

Caller Verification

Front

What are the 3 components of the insurance mechanism?

Back

Risk, Transfer, Pooling

Front

What type of coverage protects the insured's vehicle in the event of a hailstorm?

Back

Comprehensive

Front

When speaking with the named insured and the IVR status says pass what information should we verify?

Back

Verify their name and confirm their email on file

Front

Which of the following is not a way you can search for a policy? Name, Garaging Address, Last 5 of the VIN, Phone Number

Back

Garaging Address

Front

Which system is used to assist customers with billing questions and general inquiries? Options: Spectrum, MARS, SIS, Google

Back

Spectrum