Network Troubleshooting Methodology Flashcard

Front

What is the first step in the network troubleshooting methodology?

Back

Identify the problem

Front

Which of the following is NOT a method used to consider multiple approaches in network troubleshooting? Top-to-bottom, Bottom-to-top OSI model, Divide and conquer, Random selection

Back

Random selection

Front

What should be done if the theory to determine the cause of a network issue is confirmed?

Back

Determine the next steps to resolve the problem

Front

What is essential to verify after implementing a solution in network troubleshooting?

Back

Full system functionality

Front

After identifying the problem, what should be done next in the troubleshooting process?

Back

Establish a theory of probable cause

Front

What is the final step in the troubleshooting process?

Back

Document findings, actions, outcomes, & lessons learned

Front

Which of the following is NOT listed as a method to gather information when identifying a problem?
- Checking the user manual
- Identifying symptoms
- Determining if anything has changed
- Attempting to duplicate the problem

Back

Checking the user manual

Front

Which troubleshooting tool is used for identifying a problem? Options: SSH, Netstat, SFTP, Firewall

Back

Netstat

Front

Which OSI layer approach is mentioned as a method to consider from top to bottom?

Back

Application to Physical

Front

What does "IT-101" refer to in the context of questioning strategies?

Back

Question the obvious