Network Troubleshooting Methodology Flashcard
Flashcard
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Instructional Technology
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Practice Problem
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Hard
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18 questions
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1.
FLASHCARD QUESTION
Front
What is the first step in the network troubleshooting methodology?
Back
Identify the problem
2.
FLASHCARD QUESTION
Front
Which of the following is NOT a method used to consider multiple approaches in network troubleshooting? Top-to-bottom, Bottom-to-top OSI model, Divide and conquer, Random selection
Back
Random selection
3.
FLASHCARD QUESTION
Front
What should be done if the theory to determine the cause of a network issue is confirmed?
Back
Determine the next steps to resolve the problem
4.
FLASHCARD QUESTION
Front
What is essential to verify after implementing a solution in network troubleshooting?
Back
Full system functionality
5.
FLASHCARD QUESTION
Front
After identifying the problem, what should be done next in the troubleshooting process?
Back
Establish a theory of probable cause
6.
FLASHCARD QUESTION
Front
What is the final step in the troubleshooting process?
Back
Document findings, actions, outcomes, & lessons learned
7.
FLASHCARD QUESTION
Front
Which of the following is NOT listed as a method to gather information when identifying a problem?
- Checking the user manual
- Identifying symptoms
- Determining if anything has changed
- Attempting to duplicate the problem
Back
Checking the user manual
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