Billing Flashcard

Front

What is the term for the point at which Optimum-owned equipment ends and customer-owned equipment begins?

Back

Demarcation

Front

What must a customer do to remove a collections hold and upgrade their service?

Back

Payment of the past due must be received to remove hold and upgrade service.

Front

In IDA, which option is used to accept a payment from a customer?

Back

Payments

Front

In IDA, which option is used to adjust a customer's package?

Back

Modify Service

Front

If a customer requests HBO ($14.99) to be added to their account on the 17th of the month, what is the approximate prorate generated?

Back

$6.49

Front

What is a collections hold?

Back

A restriction placed on a customer's account due to past due payments.

Front

What does the term 'prorate' mean in billing?

Back

To calculate a proportionate amount of a charge based on the time the service is used.

Front

What is the purpose of a Network Interface Device (NID)?

Back

To connect customer equipment to the service provider's network.

Front

What is the role of the Customer Service Department in billing?

Back

To assist customers with inquiries, service modifications, and payment issues.

Front

What is the significance of the billing cycle for a customer?

Back

It defines the period for which services are billed and payments are due.