
mid term review II
Flashcard
•
Health Sciences
•
9th - 12th Grade
•
Practice Problem
•
Hard
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85 questions
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1.
FLASHCARD QUESTION
Front
What should you do if a caller is asking for confidential patient information?
Back
Ask for the patient's consent and verify the caller's identity
2.
FLASHCARD QUESTION
Front
How should a medical assistant manage a call that is not urgent?
Back
Ask if the caller can wait until a more appropriate time to call back
3.
FLASHCARD QUESTION
Front
What is an example of a call that should be triaged immediately? A call about a minor headache, A call reporting chest pain, A call regarding a lost wallet, A call to report a broken light bulb
Back
A call reporting chest pain
4.
FLASHCARD QUESTION
Front
When taking a message for a physician, which of the following is important to record? Caller’s name, reason for the call, date and time, specific instructions.
Back
Caller’s name, reason for the call, date and time, specific instructions.
5.
FLASHCARD QUESTION
Front
If a patient calls in with a complaint about their appointment time, how should you respond?
Back
Acknowledge the patient's concern, check appointment details, and provide a solution or explanation.
6.
FLASHCARD QUESTION
Front
A medical assistant should always confirm the following when scheduling an appointment: Patient's name, date of birth, reason for visit, insurance information, preferred appointment time.
Back
Patient's name, date of birth, reason for visit, insurance information, preferred appointment time.
7.
FLASHCARD QUESTION
Front
When speaking with a patient on the phone, a medical assistant should:
Back
Maintain professionalism and ensure patient confidentiality.
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