HELP DESK

HELP DESK

Assessment

Flashcard

Business

9th Grade

Practice Problem

Hard

Created by

Wayground Content

FREE Resource

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88 questions

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1.

FLASHCARD QUESTION

Front

What is a key consideration for effective use of email communication?

Back

Using formal tone and clear subject lines

2.

FLASHCARD QUESTION

Front

Which technique is essential for effective cross-cultural communication?

Back

Adapting your language to the audience's cultural context

3.

FLASHCARD QUESTION

Front

Which of the following is a common impact of language barriers when communicating with customers? Enhanced customer satisfaction, Increased clarity of communication, Improved sales outcomes

Back

Misunderstandings and frustration

4.

FLASHCARD QUESTION

Front

When should a CSR obtain assistance when supporting a customer whose primary language is different from their own?

Back

When the CSR feels overwhelmed and unable to communicate effectively

5.

FLASHCARD QUESTION

Front

What does emotional intelligence refer to?

Back

The ability to understand and manage your own emotions and those of others

6.

FLASHCARD QUESTION

Front

What is an emotional hijack?

Back

An impulsive emotional reaction that overrides rational thought.

7.

FLASHCARD QUESTION

Front

What does paraphrasing involve?

Back

Summarizing the speaker's message in your own words

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