Workplace Readiness Skills 9-16

Front

What is the best approach to helping a customer who speaks little English and has questions about a product?

Back

Follow the established customer service policy

Front

The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as:

Back

The business cycle

Front

What is the result of a large supply but a low demand for a particular product?

Back

surplus

Front

When applying for a job that has specific job requirements, you should clarify, emphasize, and elaborate on your ability to perform those tasks in your:

Back

cover letter

Front

A benefit to preparing and taking your own lunch to work is:

Back

it provides the opportunity to eat healthier

Front

How can Alice's parent help her most after she receives a positive response to her job application?

Back

Asking her mock questions and giving feedback.

Front

The goals of professional networking are to develop

Back

connections and advisors based on mutual needs/interest and trust

Front

Which question could violate laws aimed at achieving equal employment opportunities? What is your address?, What are your job skills?, What is your job history?, What is your religion?

Back

What is your religion?

Front

Why do employers prefer professional references over personal ones?

Back

Personal references can be biased.

Front

Jill's company will reimburse staff for taking professional development courses, which tells Jill that the company values

Back

continuous learning