Impact of ROBOTICS on EFFECTIVENESS

Reduces errors during production, increasing quality of outputs, customer satisfaction, sales, and market share.

Define COMPUTER-AIDED DESIGN (CAD)

Digital design software aiding the creation, modification, and optimization of a design and the design process.

Describe COMPUTER-AIDED DESIGN

Used to develop 3D designs, determine costs, materials, and time, and allows clients to modify designs before production.

Impact of CAD on EFFICIENCY

Reduces time and labor needed to design a product, optimizing resource use and increasing productivity.

Impact of CAD on EFFECTIVENESS

Enables businesses to develop prototypes and choose the best design, increasing quality, customer satisfaction, sales, and market share.

• Enhanced quality and efficiency: Improves product quality, accuracy, and reduces waste. • Improved safety and morale: Removes tedious or dangerous tasks, boosting employee morale. • Increased productivity: Enables faster task completion and 24/7 operation. • Reduced costs: Minimizes labor costs and enhances resource utilization. • Enhanced reputation: Minimizes environmental impact, improving the company's image.

• Job displacement and reputational damage: Automation may lead to job losses and negatively impact the company's image. • Operational disruptions: Equipment breakdowns can halt production, impacting productivity. • Significant costs: High initial setup costs, expensive repairs, and the need for regular updates can be financially burdensome.

Advantages of ROBOTICS

• Increased profitability: Enhances product quality, reduces errors, and minimizes waste, leading to higher revenue. • Improved safety and efficiency: Removes dangerous tasks, improves workplace safety, and increases productivity through faster and continuous operation. • Reduced costs: Minimizes labor costs and enhances resource utilization. • Enhanced reputation: Minimizes environmental impact, improving the company's image.

Disadvantages of ROBOTICS

• Job displacement: Automation may lead to job losses and negatively impact the company's image. • High costs: Significant initial setup costs, expensive repairs, and the need for regular updates can be financially burdensome.

• Enhancing product design: Enables advanced and innovative designs with greater accuracy. • Improving efficiency: Speeds up the design process. • Boosting customer satisfaction: Ensures high-quality products, leading to increased sales and a stronger reputation.

• Job displacement: Redundancies may occur as CAD software can reduce the need for some manual drafting roles, potentially damaging the company's reputation. • Significant costs: High initial investment costs and ongoing expenses for software updates and employee training.

• Enhanced quality and reputation: Improved accuracy leads to higher quality products, boosting customer satisfaction and the company's reputation. • Increased efficiency: Automates tasks, speeding up manufacturing and reducing labor expenses. • Improved employee morale: Removes tedious tasks, improving job satisfaction. • Increased profitability: Enhances product quality and reduces costs, leading to increased sales revenue.

• Job displacement: Redundancies may occur as CAM software can automate tasks previously performed by employees, potentially damaging the company's reputation. • Operational disruptions: Equipment breakdowns can halt production, impacting productivity. • Significant costs: High initial investment costs and ongoing expenses for software updates and employee training.

• Enhanced customer service: Provides 24/7 availability, improving customer satisfaction and business reputation. • Improved job satisfaction: Removes tedious tasks, boosting employee morale. • Increased efficiency: Performs functions much faster than humans, increasing productivity.

• Job displacement: AI may lead to job losses, negatively impacting the company's reputation. • Significant costs: High initial investment costs and ongoing maintenance expenses.

Advantages of ONLINE SERVICE

• Enhanced customer experience: Improve order accuracy and convenience, boosting customer satisfaction and business reputation. • Increased efficiency: Remove tedious tasks, improving employee satisfaction and productivity. • Expanded reach: Provide greater market exposure, leading to increased revenue.

Disadvantages of ONLINE SERVICE

• Operational disruptions: Technical difficulties can disrupt business operations. • Development challenges: Developing a proprietary platform can be time-consuming and resource-intensive. • Financial costs: Significant costs are associated with using or developing online platforms.

Define COMPUTER-AIDED MANUFACTURING (CAM)

Automates the production process by using computerised software to control machinery and equipment.

Define ARTIFICIAL INTELLIGENCE

It involves using computerised system to simulate human intelligence and mimic human behaviour

Define ONLINE SERVICES

They are services that are provided via the Internet

Impact of CAM on EFFICIENCY

● CAM does not require machinery to be manually reset by humans => ↓ time and labour resources used in the production process => ↑ productivity. ● CAM can follow specific instructions and complete tasks more accurately than humans => ↓ the amount of waste generated during production => optimise a business’s use of resources.

Impact of CAM on EFFECTIVENESS

● CAM software is able to coordinate tasks => performed more accurately => enabling the business to achieve a consistent level of quality => ↑ customer satisfaction, sales, and market share.

Impact of AI on EFFICIENCY

AI can ↓ the time & labour used to complete complex tasks that would usually require human intelligence => resources to be used more optimally => ↑ productivity.

Impact of AI on EFFECTIVENESS

AI can perform complex tasks, such as providing timely and high-quality customer assistance => ↑ customer satisfaction levels => ↑ sales and market share.

Impact of ONLINE SERVICE on EFFICIENCY

Online services can remove the need for employees to perform certain tasks and enable labour resources to be used more efficiently.

Impact of ONLINE SERVICE on EFFECTIVENESS

Implementing online services within an operations system can ↑ convenience for customers => ↑ customer satisfaction, sales, and market share.

Chap 3.6: Technology in OM Flashcards

Student preview

33 questions

Show all answers

1.

FLASHCARD QUESTION

Front

What are the mnemonics for TECH in OM?

Back

C.A.R.C.A.O

- CAD
- AI
- Robots
- CAM
- APL
- Online services

2.

FLASHCARD QUESTION

Front

Define AUTOMATED PRODUCTION LINE (APL)

Back

APL involves machinery and equipment arranged in a sequence, with the product developed as it proceeds through each step.

3.

FLASHCARD QUESTION

Front

Impact of APL on EFFICIENCY

Back

Performs tasks at a higher speed than humans, reducing time to produce outputs and increasing productivity.

4.

FLASHCARD QUESTION

Front

Impact of APL on EFFECTIVENESS

Back

Performs tasks with higher accuracy, reducing errors and increasing quality of outputs, customer satisfaction, sales, and market share.

5.

FLASHCARD QUESTION

Front

Define ROBOTICS

Back

Robotics is programmable machine capable of performing specified tasks.

6.

FLASHCARD QUESTION

Front

Describe ROBOTICS

Back

Programmed to efficiently complete specialized tasks with precision and accuracy, reducing the need for human labor.

7.

FLASHCARD QUESTION

Front

Impact of ROBOTICS on EFFICIENCY

Back

Performs tasks quickly and accurately, reducing time and resources wasted, and increasing productivity.

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