EMH Basics

Front

What does EMH stand for?

Back

Ellie Mental Health

Front

We refer to our customers as….
Options: Clinicians, Members, Clients, Curators

Back

Clients

Front

The Location ID/Tage/Code indicates what?

Back

The location of the clinic, the franchise ID, & the # of franchisees

Front

What is the call flow steps in the correct order? Options: Call Opening
Match and Schedule
Profile
Portal
Call Closing
After Call Work

Back

Call Opening
Match and Schedule
Profile
Portal
Call Closing
After Call Work

Front

The phone # that the clients call in order to get help from the website is known as the….

Back

The Vanity Line

Front

What are you referred to as?

Back

CAT

Front

What core value is missing? HUMOR Compassion Acceptance Creativity Determination

Back

Authenticity

Front

What are the correct order of steps for the scheduling process? Step 1: Schedule the client with their preferred location Step 2: If there is no provider match there, schedule at a different Ellie clinic owned by the same franchisee Step 3: If there is no provider match there, schedule at a different Ellie clinic in the same state Step 4: If there is no provider match there, then offer the waitlist &/then refer to outside services.

Back

Step 1: Schedule the client with their preferred location Step 2: If there is no provider match there, schedule at a different Ellie clinic owned by the same franchisee Step 3: If there is no provider match there, schedule at a different Ellie clinic in the same state Step 4: If there is no provider match there, then offer the waitlist &/then refer to outside services.

Front

What is your call flow in the correct order? Options: Call Opening, Schedule, Match, Portal, Profile, After Call Work; Call Opening, Match & Schedule, Profile, Portal, Call Closing, & After Call Work; Call Opening, Match & Schedule, Portal, Profile, Call Closing, & After Call Work; Call Opening, Profile, Match & Schedule, Portal, Call Closing, & After Call Work

Back

Call Opening, Match & Schedule, Profile, Portal, Call Closing, & After Call Work

Front

You always want to make sure that when collecting insurance information, you know there are 3 prime categories of insurance…and they are…

Back

Commercial, Medicaid, & Medicare