05 Financial Process & The Guest Cycle Y1

Front

What is the group term used for credit, debit, and cash cards used for all types of financial transactions?

Back

Payment card

Front

What is the term used for a crime in which an imposter obtains key pieces of personal information, such as Social Security or driver's license numbers, in order to impersonate someone else?

Back

Identity Theft

Front

Both the employee and the company they represent can be held liable if the guest’s right to privacy is not protected. True or False?

Back

True

Front

Fraud refers to all types of crime in which someone wrongfully obtains and uses another person's personal data in some way that involves criminal activity or deception, typically for economic gain. Information obtained is then used to commit illegal purchases or other financial transactions without the consent of the person to whom the information legally belongs. True or False?

Back

False

Front

A person’s information that is confidential and not available to the public, such as Social Security Number, a driver's license number or state identification card number, bank account numbers, or credit/debit card numbers is called:

Back

Sensitive information

Front

Most financial transactions will take place in high-traffic, public areas where cash registers known as ___________________ systems are located.

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Point of Sale

Front

An example of financial transactions not involving sensitive information is: Accepting payment, deposit, or prepayment, Collecting overdue payments, Declining a credit card, Leaving a cash tip

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Leaving a cash tip

Front

An example of sensitive guest information in need of protection is: Guest hotel and guestroom number, Guest’s age if a woman, Guest’s shoe size, Number of credit cards a guest has

Back

Guest hotel and guestroom number

Front

Which stage in the guest cycle is a good time for employees to influence guest spending?

Back

Occupancy

Front

A hotel employee can encourage guest spending by: Encouraging guests to dine at local color establishments, Encouraging guests to keep the resort as “their secret”, Encouraging guests to visit recreational sites off property, Encouraging repeat guest stays

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Encouraging repeat guest stays