Effective Communication

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Active Listening

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The practice of fully focusing on the speaker, showing empathy, and asking clarifying questions to ensure understanding.

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Clarity

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The quality of being easy to understand, free from ambiguity or confusion.

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Concise Writing

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A writing style that conveys information directly and efficiently, avoiding unnecessary words or details.

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Communication Style

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The way an individual conveys messages, which varies based on purpose, audience, and medium.

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Empathy

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The ability to understand and share the feelings of another person, essential in effective communication.

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Professional Tone

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The formal and respectful manner used in professional communication, especially in emails and business settings.

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Rapport

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A positive and mutual connection between individuals based on trust and understanding.

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Body Language

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Nonverbal communication expressed through gestures, facial expressions, and posture.

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Medium

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The channel or method used to communicate a message, such as email, phone, social media, or face-to-face interaction.

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Email Etiquette

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The set of rules and best practices for writing professional and effective emails.