Mastering Interpersonal Skills

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*Front:* Interpersonal Skills

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to interact effectively with others

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*Front:* Active Listening

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concentrating, understanding, responding

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*Front:* Empathy

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others' feelings and perspectives

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*Front:* Non-verbal Communication

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language, facial expressions, gestures

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*Front:* Conflict Resolution

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disagreements constructively

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*Front:* Teamwork

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effort to achieve a common goal

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*Front:* Scenario: Group Project

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teamwork and communication to divide tasks

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*Front:* Assertiveness

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thoughts confidently and respectfully

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*Front:* Scenario: Disagreement in Meeting

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conflict resolution to find a compromise

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*Front:* Skill Application: Customer Service

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empathy and active listening to address concerns