Internal and External Communication

Front

What is communication media?

Back

The methods used to communicate: letters, faxes, text messages, video-conferencing, and face-to-face conversation.

Front

What is feedback in communication?

Back

The receiver's response to a message.

Front

Define effective communication.

Back

Information passed between two or more people or groups, with feedback to confirm that the message has been received and understood.

Front

What is one-way communication?

Back

Communication where the person receiving the message cannot reply, e.g., manager giving instruction to workers, memos, notice boards, posters.

Front

What is two-way communication?

Back

Communication where the receiver is allowed to respond to the message and the sender listens to the response, e.g., meetings, telephone, video conferencing.

Front

What is internal communication?

Back

Communication where employees communicate with each other.

Front

What is external communication?

Back

Communicating with people and organizations outside the business – the business stakeholders.

Front

List the purposes of communication.

Back

1) Pass and receive messages 2) Give instruction 3) Check and receive feedback 4) Method to discuss issues.

Front

What are some benefits of effective communication?

Back

1) The right products are made or jobs done, so less time and resources are wasted. 2) Correct decisions are taken. 3) Improve morale and motivation of workers. 4) Maintain business image.

Front

What are the four methods of communication?

Back

1. Oral method 2. Written method 3. Electronic communication 4. Visual communication.