Understanding the Housekeeping Department

Front

What are the primary responsibilities of the Housekeeping Department?

Back

Maintaining cleanliness and overall appeal of the hotel, ensuring guest rooms are clean and ready, ensuring guest amenities and supplies are adequate, ensuring linens are clean and pressed, and ensuring room facilities are in good working order.

Front

What is the typical layout of a guestroom?

Back

A regular guestroom typically consists of a bedroom, a bathroom, and a small entrance corridor.

Front

What are public areas in a hotel?

Back

Public areas are common grounds for both guests and staff, including spaces like lobbies, corridors, gyms, swimming pools, and public restrooms.

Front

What are the two categories of public spaces in a hotel?

Back

Front-of-house and back-of-house.

Front

What are some examples of front-of-house public spaces?

Back

Lobby, corridors, foyer, gymnasium, swimming pool, public restrooms, and function rooms.

Front

What are some examples of back-of-house public spaces?

Back

Reception area, management offices, food and beverage outlets, staff changing rooms, storage areas, staff canteen, and back offices.

Front

What are secondary functions of the Housekeeping Department?

Back

Additional services offered by the Housekeeping Department that may generate extra revenue, such as laundry services, floral arrangements, and butler services.

Front

What is the purpose of linen control in housekeeping?

Back

To store clean linen that is ready for issuing and exchanging.

Front

What does the turndown service involve?

Back

Preparing the bed for the guest by turning down the linen, fluffing pillows, clearing rubbish, and setting up small bedtime amenities.

Front

How does the Housekeeping Department assist in safety and security?

Back

By reporting suspicious items, monitoring for suspicious persons, ensuring guestroom doors are secured, and putting up proper signage to avoid accidents.