Front Office Management

Front Office Management

Assessment

Flashcard

•

Business

•

12th Grade

•

Practice Problem

•

Hard

Created by

Harriet Gwen Marie Alinabon

Used 1+ times

FREE Resource

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127 questions

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1.

FLASHCARD QUESTION

Front

What is the role of the front office in hotel operations?

Back

The front office is the 'nerve center' of hotel operations, serving as the first and last point of contact for guests and playing a crucial role in creating the hotel's image.

2.

FLASHCARD QUESTION

Front

What are the stages of the hotel guest cycle?

Back

1. Research 2. Booking 3. Pre-Arrival 4. Arrival 5. In-House/Stay 6. Departure 7. Post-Stay

3.

FLASHCARD QUESTION

Front

What are the basic tasks of front office heads?

Back

1. Taking of Attendance 2. Briefings 3. Managing Discipline 4. Staff Scheduling 5. Assignment of Duties 6. Evaluating Staff

4.

FLASHCARD QUESTION

Front

What are the critical ingredients of a good front liner?

Back

1. Knowledgeable 2. Courteous 3. Friendly and accommodating 4. Confident 5. Sincerely interested 6. Consistently reliable 7. Pleasing personality

5.

FLASHCARD QUESTION

Front

What are the dos and don'ts of front office employees?

Back

Dos: Be courteous, cheerful, and tactful. Don'ts: Do not eat in work areas, engage in personal conversations while on duty, or spread rumors.

6.

FLASHCARD QUESTION

Front

What is the importance of discipline in front office operations?

Back

Discipline ensures professional conduct, reflects the property's image, maintains hygiene standards, and facilitates coordination among staff.

7.

FLASHCARD QUESTION

Front

What is the function of the front office manager?

Back

To organize, supervise, and train front office staff, ensuring quality service and maximizing room revenue.

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