Mastering Effective Communication Skills

Front

*Front:* Effective Communication

Back

of information clearly and accurately

Front

*Front:* Active Listening

Back

concentrating, understanding, responding

Front

*Front:* Non-Verbal Cues

Back

language, facial expressions, gestures

Front

*Front:* Feedback

Back

about reactions to a product or task

Front

*Front:* Empathy

Back

and sharing feelings of others

Front

*Front:* Clarity

Back

and precise communication

Front

*Front:* Open-Ended Questions

Back

detailed responses

Front

*Front:* Barriers to Communication

Back

language, cultural differences

Front

*Front:* Eye Contact

Back

attention and confidence

Front

*Front:* Tone of Voice

Back

emotion and intent