8/2 hotel (Ms Uyen L89)

Front

What should the receptionist say when a guest has a reservation under the name Smith?

Back

Let me check that for you.

Front

What is the guest likely to reply when asked how long they will be staying?

Back

For three nights, please.

Front

What does the receptionist ask when they say, 'May I see your ID, please?'

Back

Your identification document.

Front

What time is breakfast served?

Back

Breakfast is served from 7:00 AM to 10:00 AM.

Front

What does the guest ask for at 6:30 AM?

Back

Can I have a wake-up call at 6:30 AM?

Front

What does the receptionist say when giving the room number?

Back

Your room number is 205. Here is your key card.

Front

What is the receptionist likely to ask when a guest wants to check out?

Back

Did you use the minibar?

Front

What does the receptionist say about the room view?

Back

Your room has a beautiful sea view.

Front

What does the guest say when they want to book a room?

Back

I’d like to book a room for two nights.

Front

What does the receptionist ask when offering help with luggage?

Back

Do you need help with your luggage?