Transactional Conversation Flashcard

Front

What is the purpose of a transactional conversation?

Back

To achieve a specific goal or exchange information.

Front

Which expression can be used to start a transactional conversation? Options: 'I guess it's time to leave.', 'Can I help you with something?', 'That's all for now.', 'Thank you for your help.', 'Nice to meet you again.'

Back

'Can I help you with something?'

Front

Choose the most suitable response to: 'Excuse me, could you help me find the nearest hospital?'

Back

Sure, go straight and turn right at the second traffic light.

Front

What is the most appropriate expression to continue a conversation? Options: 'By the way, have you seen the latest movie?', 'Let's wrap this up.', 'I'm not interested in that.', 'Nice to meet you.', 'I think we're done here.'

Back

By the way, have you seen the latest movie?

Front

Which expression can be used to end a transactional conversation politely? Options: 'I need to go now, bye.', 'That's all I needed, thank you for your help.', 'I have to leave. See you later.', 'Okay, I'm bored, goodbye.', 'Why are you asking so many questions?'

Back

'That's all I needed, thank you for your help.'

Front

Which of the following is NOT an example of starting a transactional conversation? 'May I ask you a question?', 'Excuse me, do you have a moment?', 'Thank you for everything.', 'Can I talk to you for a minute?', 'Hi, could you help me with this?'

Back

'Thank you for everything.'

Front

What is the best response to: 'Do you know where the library is?'

Back

It's on the second floor, near the cafeteria.

Front

Choose the most polite expression to end a transactional conversation: 'I'm done, goodbye.', 'Thanks for your time, I really appreciate it.', 'That's all, you can leave now.', 'This conversation is over.', 'I don't need anything else, bye.'

Back

'Thanks for your time, I really appreciate it.'

Front

What is the correct response to: 'Could you please explain this process to me?'

Back

Sure, let me explain it step by step.

Front

Example of continuing a transactional conversation: 'What else do you need help with?', 'Goodbye, take care.', 'Excuse me, may I ask a question?', 'I think that's all for today.', 'Thank you for your assistance.'

Back

'What else do you need help with?'