PMLS 2 Review Flashcards

Front

What are the traditional duties of a phlebotomist?

Back

1. Correct identification and preparation of the patient before sample collection. 2. Collection of appropriate amount of blood by venipuncture or dermal puncture. 3. Selection of the appropriate sample containers for the specified tests. 4. Correct labeling of all samples with the required information. 5. Appropriate transportation of samples back to the laboratory in a timely manner.

Front

What are the responsibilities of a phlebotomist?

Back

1. Training other healthcare personnel to perform phlebotomy. 2. Monitoring the quality of samples collected on the units. 3. Evaluation of protocols associated with sample collection. 4. Performing and monitoring Point-Of-Care Testing (POCT).

Front

List some desirable personal characteristics of a phlebotomist.

Back

1. Dependable, cooperative, committed. 2. Compassionate, courteous, respectful. 3. Honest, with integrity and competence. 4. Organized, responsible, and flexible. 5. Good appearance and personal hygiene.

Front

What are some verbal communication barriers in phlebotomy?

Back

1. Hearing impairment: Speak loudly and clearly, look directly at the patient. 2. Patient emotions: Speak calmly and slowly, do not appear rushed. 3. Age and education levels: Avoid medical jargon, use age-appropriate phrases. 4. Non-English-speaking: Use interpreters, hand signals, and remain calm.

Front

What are tips for effective listening skills in phlebotomy?

Back

1. Look directly and attentively at the patient. 2. Encourage the patient to express feelings and concerns. 3. Allow the patient time to describe their concerns. 4. Provide feedback through appropriate responses.

Front

What are general cultural diversity guidelines for phlebotomists?

Back

1. Approach all patients with a smile and friendly tone. 2. Be alert to patient reactions and accommodate them. 3. Do not stereotype cultures; individuals may react differently. 4. Remember that personal space varies among cultures.

Front

What are the rules of proper telephone etiquette for phlebotomists?

Back

1. Answer the phone promptly and politely, stating your name and department. 2. Check for emergencies before putting someone on hold. 3. Keep writing materials beside the phone to record information. 4. Help callers or transfer them to someone who can.

Front

What are the three major word parts in medical terminology?

Back

1. Prefixes 2. Word roots 3. Suffixes

Front

Define phlebotomy.

Back

Phlebotomy is defined as an incision into a vein; it involves the collection of blood samples for laboratory analysis, diagnosis, and monitoring medical conditions.

Front

What does the term 'gauge' refer to in phlebotomy?

Back

Gauge refers to the diameter of the needle bore, which varies from large (16 gauge) needles to smaller (23 gauge) needles. A larger gauge number indicates a smaller diameter.