Contact Reasons
Flashcard
•
Other
•
Professional Development
•
Easy
Ericka Tatoy
Used 19+ times
FREE Resource
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39 questions
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1.
FLASHCARD QUESTION
Front
Use when a customer requires information or details about a subscription, including orders inclusions, products, frequency and/or whether it is active, paused, or canceled.
Back
Subscription Maintenance: Other
2.
FLASHCARD QUESTION
Front
Use when a customer requests to skip their next scheduled shipment for their subscription.
Back
Subscription Maintenance: Next Shipment Skipped
3.
FLASHCARD QUESTION
Front
Use when a customer requests to change or update the product(s) included in their subscription.
Back
Subscription Maintenance: Edit Product/Quantity
4.
FLASHCARD QUESTION
Front
Use when a customer has multiple active subscriptions, whether on accident or on purpose AND is not asking to cancel but the agent notices it in the account.
Back
Subscription Maintenance: Multiple Active Subs
5.
FLASHCARD QUESTION
Front
Use multiple threads if the customer has the same concern within 48 hours.
Back
General Information: Multiple Threads
6.
FLASHCARD QUESTION
Front
Use when the cancellation reason does not fall within the other selections.
Back
Subscription Cancellation: Reason Not Listed
7.
FLASHCARD QUESTION
Front
Use when a customer requests assistance with processing an order.
Back
Order Maintenance: Process Orders
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