Contact Reasons

Front

Use when a customer requires information or details about a subscription, including orders inclusions, products, frequency and/or whether it is active, paused, or canceled.

Back

Subscription Maintenance: Other

Front

Use when a customer requests to skip their next scheduled shipment for their subscription.

Back

Subscription Maintenance: Next Shipment Skipped

Front

Use when a customer requests to change or update the product(s) included in their subscription.

Back

Subscription Maintenance: Edit Product/Quantity

Front

Use when a customer has multiple active subscriptions, whether on accident or on purpose AND is not asking to cancel but the agent notices it in the account.

Back

Subscription Maintenance: Multiple Active Subs

Front

Use multiple threads if the customer has the same concern within 48 hours.

Back

General Information: Multiple Threads

Front

Use when the cancellation reason does not fall within the other selections.

Back

Subscription Cancellation: Reason Not Listed

Front

Use when a customer requests assistance with processing an order.

Back

Order Maintenance: Process Orders

Front

Use when a customer requests to be unsubscribed from the mailing list.

Back

Account Maintenance: Unsubscribe - Mailing List

Front

Use when the customer requests to cancel their subscription or modify their plan due to financial reasons.

Back

Subscription Cancellation: Financial

Front

Use when the customer requests to cancel their subscription because they feel they are receiving too much product.

Back

Subscription Cancellation: Too Much Product