FBS 9 Quarter 4 Week 4 Lesson 4

Front

What is the most important part of good customer service?

Back

The customer

Front

What should a server do when greeting a customer?

Back

Greet them with a smile and a polite welcome

Front

Which of the following is a type of table service?

• Self-service
• Waiter service
• Fast food service
• Drive-thru service

Back

Waiter service

Front

In buffet service, how do guests get their food?

Back

Guests take food from a buffet line

Front

Why is good customer service important in food and beverage service?

Back

It ensures customers return and recommend the restaurant

Front

What is a key benefit of waiter service?

Back

Special requests can be accommodated easily

Front

What should a server do if a guest is unhappy with their meal?

Back

Inform the manager and offer a solution

Front

What is a disadvantage of buffet service?

Back

Guests feel alienated due to less interaction with waiters

Front

Why is coordination with the kitchen important in waiter service?

Back

To ensure correct orders are served promptly

Front

In Chinese banquet service, how is food typically served?

Back

Food is placed in large communal dishes to be shared