Interpersonal Skills Flashcard Study Guide

Front

What do interpersonal skills refer to?

Back

How well you interact in social situations with other people

Front

Why are interpersonal skills important in the workplace?

Back

They help you interact successfully with coworkers, supervisors, and customers.

Front

What is expected of you in any workplace regarding interpersonal skills?

Back

To demonstrate appropriate interpersonal skills

Front

Which of the following is NOT an example of an interpersonal skill? Nonverbal communication, Active listening, Collaboration skills, Mathematical calculations

Back

Mathematical calculations

Front

What do interpersonal skills help you show to others?

Back

Respect

Front

What is a key benefit of having excellent interpersonal skills among coworkers?

Back

It fosters a productive and engaged work environment.

Front

How is etiquette defined in the dictionary?

Back

The customary code of polite behavior in society or among members of a particular profession or group

Front

Where do the rules of proper etiquette generally apply?

Back

In any social situation, including the workplace

Front

What type of etiquette is the focus of this lesson?

Back

Interpersonal, or person-to-person etiquette

Front

What do the rules of etiquette define?

Back

Appropriate manners and conduct to avoid