Quality Management Concepts

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Six Sigma in a statistical sense

Back

Describes a process, product, or service with extremely high capability.

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Deming's point on employee production

Back

Employees cannot produce products that exceed the quality of the process.

Front

Quality's impact on sales and costs

Back

Helps firms increase sales and reduce costs.

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Quality Definitions: Manufacturing Based

Back

Conformance to standards, making it right the first time (Design)

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Step 3 in Constructing Control Charts

Back

Graph the sample means and ranges on their respective control charts and determine whether they fall outside the acceptable limits

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Causes of Process Variation

Back

Machine malfunction, faulty materials, not enough employee training

Front

For any distribution, there is a measure of central tendency and dispersion.

Back

Central tendency and dispersion are measures used to describe distributions.

Front

Assignable variations are also called special causes of variation.

Back

Special causes of variation are known as assignable variations.

Front

C Chart is used for large items to figure out the number of defects per single item.

Back

A C Chart is used to determine defects per single large item.

Front

Political risks in location decisions.

Back

Consider government rules, attitudes, and incentives when making location decisions.