Communication Review (pgs. 70-88)

Front

Which is not an example of being a good listener? Options: keep track of information that needs clarification, wait for the patient to finish talking before responding, keep your eyes on your computer screen to make sure you do not misspell any words when typing in the medical record, eliminate outside distraction

Back

keep your eyes on your computer screen to make sure you do not misspell any words when typing in the medical record

Front

___________ is defined as an evaluation process in which a group of patients is sorted according to the urgency of their need for care.

Back

triage

Front

What is not something you should document when taking a phone message? Options: patients name, contact number for the patient, person to whom the message is directed, patients social security number

Back

patients social security number

Front

____________ is defined as a person's ability to obtain and understand health related information and make informed decisions using that information.

Back

health literacy

Front

___________ is defined as the act of sharing a message, thought or idea so that it is accurately received and understood.

Back

communication

Front

Nonverbal communication that occurs through conscious or unconscious gestures and movements is known as _________.

Back

body language

Front

__________ is defined as the response of an audience to a message

Back

feedback

Front

A file that contains documents that describe a specific patient's medical history and medical care within one healthcare organization is called a _____________

Back

medical record

Front

The clinical information found in various forms in a patients chart is called ______________

Back

clinical data

Front

__________ is a term for a code of polite behavior among members of a profession or group

Back

etiquette