Workplace Readiness Review 1

Front

Age, Race, Gender, Disability, and National Origin are all aspects of

Back

Diversity awareness

Answer explanation

Age, Race, Gender, Disability, and National Origin are all aspects of Diversity awareness, making it the correct choice.

Front

During a team meeting Tom commented that his coworker's head covering was inappropriate for the workplace. The head covering is worn for religious reasons. Tom's comment displays lack of: Reliability, Diversity awareness, Responsiveness, Resourcefulness

Back

Diversity awareness

Answer explanation

Tom's comment displays lack of diversity awareness because he made a judgment about his coworker's religious head covering without considering or respecting different cultural or religious practices.

Front

If a patient at your hospital expresses a religious viewpoint which you do not agree with, it would be most appropriate for you to

Back

Not let that affect any part of your professionalism

Answer explanation

It would be most appropriate to not let the patient's religious viewpoint affect any part of your professionalism, ensuring you provide unbiased care.

Front

What is the basic goal and expectation of diversity awareness in the workplace?

Back

Respect among coworkers and customers

Answer explanation

The basic goal and expectation of diversity awareness in the workplace is to promote respect among coworkers and customers, fostering a harmonious and inclusive environment.

Front

A family asks to be seated at a different table in a restaurant than the one the hostess takes them to. What should the hostess do?

Back

Try to honor their request by seating them where they want

Answer explanation

The hostess should try to honor their request by seating them where they want to provide good customer service and accommodate their preferences.

Front

Once you have made a connection with a customer, you should next

Back

Identify the customer's needs

Answer explanation

The correct choice is to identify the customer's needs after making a connection, as this will help tailor your approach and provide the most relevant assistance.

Front

An elderly woman with a cane is shopping at a busy grocery store and requests a motorized cart. Morgan explains to her that there are none available. Ten minutes later, as the elderly woman struggles to shop, a motorized cart becomes available. What should Morgan do in this situation?

Back

Locate the elderly lady and bring her the motorized cart

Answer explanation

Morgan should locate the elderly lady and bring her the motorized cart to assist her while shopping, as it is the most appropriate and helpful action in this situation.

Front

Tommy smiles and says, "Good morning" to customers. This is an example of:

Back

Self-representation skills

Answer explanation

Tommy's action of smiling and greeting customers demonstrates his self-representation skills by portraying a positive image of himself to others.

Front

Jason is a cashier at the department store. A customer bought several glass items. While wrapping the glass, Jason breaks the tip off one of the statues. What is the BEST way to handle the situation?

Back

Tell the customer what happened and replace the item

Answer explanation

Telling the customer what happened and replacing the item is the best way to handle the situation as it shows honesty and provides a solution to the issue.

Front

What should you do if there is a scheduling conflict with two potential customers?

Back

Contact each customer as soon as possible to see if rescheduling is possible

Answer explanation

Contact each customer as soon as possible to see if rescheduling is possible