Study Guide Flashcard (MM)

Front

Which is the most effective method for a manager to communicate a policy change? Options: company-wide meeting, staff meeting, bulletin board, employee handbook

Back

staff meeting

Front

Which situation indicates manager training is needed? Options: increase in sales, changes in job function, changes in supply and demand, decrease in sales tax

Back

changes in job function

Front

Using telephone surveys to learn about products used in a consumer’s household is an example of:

Back

Market research

Front

Which management function involves assigning responsibility, establishing working relationships, hiring staff, and directing the work of employees?

Back

organizing

Front

Why must employees be able to explain business policies to customers?

Back

the policies are not always evident to customers

Front

The way employees treat customers affects the businesses'

Back

image

Front

MM: Which is a method of boosting employee morale? Options: Building a culture of trust, Singling out and rewarding employees for good work, Recognizing and rewarding employees who perform personal favors, Encouraging employees to keep work-related conversations to a minimum

Back

Singling out and rewarding employees for good work

Front

The overall purpose of the American with Disabilities Act (ADA) is to:

Back

Make it possible for qualified individuals with disabilities to get and keep jobs

Front

Management ensures equitable opportunities for employees by:

Back

Developing policies

Front

A manager instructs his employees to get a new, heavy-duty cord for the display lights instead of using the worn-out one. The manager is implementing:

Back

loss prevention