Front

Scenario 1: A user reports that their speakers aren't producing any sound.

Back

Simple fault (Muted speakers)

Front

Scenario 2: After installing a new graphics card driver, a user's computer displays a blue screen of death when running 3D applications.

Back

Complex fault (Driver issue causing system crashes)

Front

Scenario 3: A printer is displaying a 'Paper Jam' error.

Back

Simple fault (Physical paper jam)

Front

Scenario 4: A user can't access the internet on their laptop due to a disabled Wi-Fi adapter.

Back

Simple fault (Disabled Wi-Fi adapter)

Front

Scenario 5: After migrating a user's data, several applications are missing customisations and preferences.

Back

Interlinked problem (Multiple related issues with user profile migration)

Front

Scenario 6: A corporate database application is running slowly due to hard drive capacity issues.

Back

Interlinked problem (Disk space and log configuration issues)

Front

Scenario 7: A USB device isn't recognized by a computer but works on another.

Back

Simple fault (USB configuration issue)

Front

Scenario 8: A user reports sporadic system freezes lasting about 10 seconds.

Back

Complex fault (Intermittent freezes requiring investigation)

Front

Scenario 9: Multiple users cannot connect to a specific shared network drive.

Back

Complex fault (Network access issue affecting multiple users)

Front

Scenario 10: A user is unable to open PDF attachments from their email client.

Back

Simple fault (PDF handling configuration in email client)