Front Office Terminologies

Front

Occupied

Back

A guest is currently registered to the room.

Front

Complimentary

Back

The room is occupied, but the guest is assessed no charge for its use.

Front

Stay Over

Back

The guest is not expected to check out today and will remain at least one more night.

Front

On-change

Back

The guest has departed, but the room has not yet been cleaned and readied for re-sale.

Front

Do Not Disturb

Back

The guest has requested not to be disturbed.

Front

Sleep-out

Back

A guest is registered to the room, but the bed has not been used.

Front

Skipper

Back

The guest has left the hotel without making arrangements to settle his or her account.

Front

Sleeper

Back

The guest has settled his or her account and left the hotel, but the front office staff has failed to properly update the room’s status.

Front

Vacant and ready

Back

The room has been cleaned and inspected and is ready for an arriving guest.

Front

Out-of-order

Back

The room cannot be assigned to a guest. A room may be out-of-order for a variety of reasons including the need for maintenance, refurbishing, and extensive cleaning.