NRF Customer Service - Flashcard 5
Flashcard
•
Business
•
9th - 12th Grade
•
Practice Problem
•
Easy
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15 questions
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1.
FLASHCARD QUESTION
Front
You should refrain from hovering, persisting, offering judgments, or treating a customer with disabilities as a child.
Back
True
2.
FLASHCARD QUESTION
Front
To speed up the customer service process, you should interact more with the accompanying able-bodied person than with the shopper with disabilities.
Back
False
3.
FLASHCARD QUESTION
Front
You should acknowledge customers with disabilities by making eye contact, smiling, and extending a greeting.
Back
True
4.
FLASHCARD QUESTION
Front
You should go out of your way to make customers with disabilities feel like they don't have to do anything.
Back
False
5.
FLASHCARD QUESTION
Front
Your manager should warn you in advance if you will be giving service to a customer with significant disabilities
Back
False
6.
FLASHCARD QUESTION
Front
You should allow customers with disabilities to express their own needs and limits; your job is to accommodate those needs and make shopping a positive experience.
Back
True
7.
FLASHCARD QUESTION
Front
What portion of the general population may have disabilities which are not obvious and may be difficult to perceive?
Back
Two-thirds
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