Reception Training Flashcard

Front

How should you answer the phone?

Back

Oaktree Dental Practice, Jane speaking, how may I help?

Front

If the phone is ringing and you are with a patient, what do you do?

Back

Excuse yourself to the patient in front of you and politely ask the patient on the phone to hold.

Front

How much is the Invisalign deposit?

Back

30

Front

An expectation of reception is that I am clear, friendly & _ _ _ _

Back

warm

Front

I can give the wife the date of her husband's appointment if she can't remember when it is?

Back

No, but I can offer to email or text his appointment to HIS number

Front

Sarah/Lauren are the only ones who are responsible for checking emails

Back

False

Front

How much is whitening?

Back

400

Front

NHS patients need to do the FP17 (nhs exemption form) every time they have an appointment, every new course of treatment, every year, or every six months?

Back

every new course of treatment

Front

Patients are required to do a new medical history form at reception

Back

annually

Front

If a patient wants to switch dentists, do you?

Back

Tell the patient you will pass to the PM and get back to them in a few days.