vocabulary

Front

What are invisible components that shape the culture of a company?

Back

Invisible components include attitudes, vision, and beliefs.

Front

What is the term for a positive mental state that influences behavior in a workplace?

Back

Attitude.

Front

What should you do when receiving customer complaints?

Back

You should value their feedback and review their issues in a fair, timely, and efficient manner.

Front

What do you call a flaw in a product that may lead to a refund or replacement?

Back

Defect.

Front

What is important to do after solving a customer's problem?

Back

Follow up with the customer to ensure the problem was resolved.

Front

What is the meaning of 'attitude' in a workplace context?

Back

A positive attitude can encourage others and improve customer relations.

Front

What does it mean to 'review' customer issues?

Back

To assess and address the complaints in a timely and fair manner.

Front

What is a 'defect' in a product?

Back

A defect is a flaw or imperfection that affects the product's quality.

Front

Why is it important to follow up with customers?

Back

To ensure their issues are resolved and to maintain good customer relations.

Front

What are some examples of invisible components in a company?

Back

Examples include company values, beliefs, and attitudes.