Catas's Flashcard

Front

Regarding the Roibos Service Fee, If a client only reaches €20 on the Roibos invoice for the 2% booking fee (meaning the minimum €25 was not met):

Back

The client will pay €25, regardless of the proportion of the invoice fee reached.

Front

Regarding Roibos’ ability to modify the client's booking fee, select the correct statement:

Back

Roibos shall be entitled to increase the Booking Fee and/or the support fees at any time upon 30 days' prior notice to the Travel Agent.

Front

In case of an issue with a hotel booking payment, who is responsible for handling operational tasks with the hotel?

Back

VCC agencies will be responsible for handling payment issues with hotels directly, while for Wallet agencies, Roibos will be responsible for resolving payment issues.

Front

In the VCC agreement, when will the Roibos booking fee invoice be sent?

Back

It will always be sent biweekly: 1st day of the month for check-ins between the 16th-31st of the previous month. 16th day of the month for check-ins between the 1st-15th of the current month.

Front

How many legal entities (not contracts) does Roibos have? Options: Only 1 entity (Roibos Technologies, S.L.U.)., 2 entities (Roibos Technologies, S.L.U. & Roibos Wallet, S.L.U.)., 3 entities (Roibos Technologies, S.L.U., Roibos Wallet, S.L.U., & Roibos Credit, S.L.U.).

Back

2 entities (Roibos Technologies, S.L.U. & Roibos Wallet, S.L.U.).

Front

In the Roibos Wallet agreement, what is the minimum TTV a client must reach to avoid paying the SERVICE FEE?

Back

€1,250

Front

Regarding the Roibos booking fee in the Wallet agreement:

Back

The agreement does not specify the booking fee commission.

Front

If an existing client wants to change the payment model (e.g., from VCC to Wallet), they must:

Back

Sign the Roibos Termination Agreement and then sign the Wallet Agreement.

Front

In the Wallet agreement, if the client does not have enough funds for an existing booking when the check-in or cancellation penalty date arrives:

Back

Roibos has the right to automatically cancel the booking.

Front

Regarding the SERVICE FEE: It includes a 3-month grace period from the date the client goes live.

Back

It includes a 3-month grace period from the date the client goes live.