FBS ROOM SERVICE

Front

Why is it important for Alex to ask for the guest’s name and room number before taking the order?

Back

To ensure the order is recorded under the correct guest

Front

The guest asks, "Do you have anything to offer?" How should Alex respond?

Back

"Ma’am, our menu composes of American breakfast, continental breakfast, and Filipino breakfast. We also have juice, coffee, and tea for beverages."

Front

Sofia Lee orders "Filipino breakfast, I'll go for tapsilog and coffee as my beverage." What should Alex do next?

Back

Ask if she wants any additional food items

Front

If the guest had requested an extra order of coffee, what should Alex do?

Back

Politely take note of the request and confirm it when repeating the order.

Front

Which of the following is the best way for Alex to end the conversation?

"Okay, bye!"

"Your order is on the way. Hope you enjoy it."

"Certainly ma’am, your orders will be delivered to your room in 30 minutes. Enjoy your meal!"

"Your order is placed, don’t call again."

Back

"Certainly ma’am, your orders will be delivered to your room in 30 minutes. Enjoy your meal!"

Front

A guest calls for room service but speaks very fast, making it hard to understand the order. What should the receptionist do?

Back

Ask the guest to repeat the order politely.

Front

If Alex accidentally mentioned the wrong room number when confirming the order, what should they do?

Back

Apologize and immediately correct the mistake.

Front

A guest calls for breakfast service, but there is a lot of background noise. What should the receptionist do?

Back

Politely ask the guest to repeat the order and confirm details clearly.

Front

A guest complains that their order is taking too long. What is the best response? Options: a. Apologize for the delay and provide an updated estimated delivery time. Tell them it’s not your problem, Ignore the complaint, Blame the kitchen staff.

Back

Apologize for the delay and provide an updated estimated delivery time.

Front

A guest calls for room service but speaks very fast, making it hard to understand the order. What should the receptionist do?

Back

Ask the guest to repeat the order politely.