CompTIA A+ Troubleshooting Flashcard

Front

What is the first step in the CompTIA A+ troubleshooting methodology?

Back

Identify the problem

Front

Which step involves verifying full system functionality and implementing preventive measures?

Back

Verify full system functionality and implement preventive measures

Front

During which step of the troubleshooting methodology should you document findings, actions, and outcomes?

Back

Document findings, actions, and outcomes

Front

What is the purpose of establishing a theory of probable cause in the troubleshooting process?

Back

To narrow down the potential causes of the problem

Front

Which step involves testing the theory to determine the cause of the problem?

Back

Test the theory to determine cause

Front

What should you do if the initial theory of probable cause is not confirmed?

Back

Establish a new theory or escalate the issue

Front

Which step involves establishing a plan of action to resolve the problem and implementing the solution?

Back

Establish a plan of action to resolve the problem and implement the solution

Front

What is the final step in the CompTIA A+ troubleshooting methodology?

Back

Document findings, actions, and outcomes

Front

Why is it important to verify full system functionality after implementing a solution?

Back

To ensure the problem has been resolved and prevent recurrence

Front

What should be done if a solution does not resolve the problem during troubleshooting?

Back

Establish a new theory or escalate the issue