PAUTA MOMENTOS
Flashcard
•
Business
•
Professional Development
•
Hard
Wayground Content
FREE Resource
Student preview
3 questions
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1.
FLASHCARD QUESTION
Front
En mis pautas estandarizadas empiezo con un SALUDO WOW.
Back
Buenos días, [NOMBRE CLIENTE]. Te saluda Carlos Mundaca ¿Cómo te puedo ayudar?
2.
FLASHCARD QUESTION
Front
Escoge la opción correcta del speech de validación: ... validaremos tu identidad, marcarás la clave de tu tarjeta de ahorros cuando la operadora te lo indique.
Back
...... validaremos tu identidad, marcarás la clave de tu tarjeta de ahorros cuando la operadora te lo indique.
3.
FLASHCARD QUESTION
Front
Empezando el speech de encuesta, debemos aplicar la pregunta de cierre.
Back
¿Estás conforme con la atención recibida?
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