Renee's Flashcard

Front

Which region have we received the most reports from in Q1? South Central, Northeast, West, EOR

Back

Northeast

Front

What has been our most reported allegation in Q1? Options: Falsification of Time/Documentation, License Issue, Employee Sleeping, Abuse and Neglect

Back

Falsification of Time/Documentation

Front

What is the the most used method of report? Options: Intranet, Hotline, Compliance Email

Back

Compliance Email

Front

What's the best way to report a potential compliance concern?

Back

Designated reporting channels

Front

Our goal is to close out investigations within how many days?

Back

14

Front

What is the investigations team favorite way to follow up on missing information? A gentle email reminder, A "per my last email" message, An unexpected Teams call, All - Depending on the patience level

Back

All - Depending on the patience level

Front

What month this quarter have we received the most investigations? January, February, March

Back

March

Front

How many investigations did we receive in March?

Back

106

Front

What's the #1 reason an investigation takes longer than expected? Options: Incomplete information, Waiting on responses, Individuals responding to the wrong email chain, All, every single time

Back

All, every single time

Front

If a report is found to be outside the investigation team's scope, what happens next?

Back

It is referred to the appropriate department.