Quis test

Front

If a Guest is disputing in the FNOL, there weren't any interactions with him and now we received an estimate to start AC, what should we do?

Back

Call G, and if he is unresponsive, customize voicemail, send the email tailored, provide courtesy to not charge him to review the information and reply with evidence.

Front

How much time can we provide as courtesy to hold any process?

Back

7 days

Front

What happens if we receive a drop of NON CLAIM damage and G does not respond to the call? Options: 1. Send sms and close claim 2. customize voicemail, send sms and close claim 3. customize voicemail, send sms, create FU to call in 2 days and close claim 4. customize voicemail, send sms, create FU to call tomorrow and close claim

Back

customize voicemail, send sms, create FU to call tomorrow and close claim

Front

What can we do if G is disputing and the adjuster has already denied his dispute?

Back

Request TL to void all the fees and offer payment plan.

Front

What is our lifeguard tool when all of our tools have been exhausted?

Back

Offer G a direct transfer to other LOB