Milady On the Job

Front

Example of upselling services in a beauty business.

Back

While working on a client, try to recommend an additional service during that same visit.

Front

What is least likely to happen if you do not pay back your student loans?

Back

You will not be allowed to graduate.

Front

When should she talk to clients about rebooking for their second visit to ensure success?

Back

during their first visit

Front

Which of the following is LEAST likely to be true if you are an employee of a salon, spa, or barbershop?

• You will work on a commission basis.
• You will work on a salary basis.
• You will work on a salary-plus-commission basis.
• You will work as an independent contractor.

Back

You will work as an independent contractor.

Front

What is Theodore practicing when he talks to clients about other services during their current service?

Back

Cross-selling

Front

Which of the following BEST represents retailing?

Back

recommending that a client purchase for home use the lotion you are using on them during a service

Front

Which of the following is MOST dependent on a loyal client base?

• spending less money
• working more hours
• retailing more
• increasing service prices

Back

retailing more

Front

If, as a beauty professional, you are regularly and successfully recommending and selling additional services to your clients, then you have most likely perfected the practice of.

Back

upselling

Front

How will Jared's thorough understanding of the beauty industry benefit him in his career?

Back

It will help him to promote himself and build a loyal client base.

Front

In the beauty and wellness industry, the first step in selling is to sell ______.

Back

yourself