BSA Recap 12pm

BSA Recap 12pm

Assessment

Flashcard

Practice Problem

Hard

Created by

Wayground Content

FREE Resource

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8 questions

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1.

FLASHCARD QUESTION

Front

BSA Audit: How quick should you acknowledge a guest?

Back

1 minute

2.

FLASHCARD QUESTION

Front

True or False: Beverages, excluding cocktails, should be delivered within 5 minutes.

Back

False

3.

FLASHCARD QUESTION

Front

True or False: Hosts should always make suggestions to their guest.

Back

True

4.

FLASHCARD QUESTION

Front

When should a host check back for guest satisfaction?

Back

Prior to their beverage being completed

5.

FLASHCARD QUESTION

Front

When should a 2nd round of beverages be offered? Options: 1/2 full, 3/4 full, 1/3 full, 1/3 empty

Back

1/3 full

6.

FLASHCARD QUESTION

Front

How should we always approach every guest interaction?

Back

Warm, Friendly, and Compassionate

7.

FLASHCARD QUESTION

Front

How do you create a Principles of Wonderful Moment? Options: Ask the guest for their reason for staying with us., Modeling our behavior after guest., Paying special attention to children., Share unique facts about the hotel, city, and local area.

Back

All of the above

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