3. Business Operations

Front

Business operations is the department in a business that is responsible for: Marketing, Finance, Production of goods/provision of services, Human resources

Back

Production of goods/provision of services

Front

Which of the following products is likely to be made using job production? Heinz baked beans, Cadburys Dairy Milk, Land Rover car, Made to measure wedding dress

Back

Made to measure wedding dress

Front

Which of the following is a feature of flow production? Products are produced continually on a production line, Products are one-off meeting customer needs exactly, Products are made in small identical groups, Cost of producing one unit is high

Back

Products are produced continually on a production line

Front

A benefit to a business of introducing lean production methods is that:

Back

Unit costs should be minimised in the long term

Front

Which of the following stock control methods would involve frequent deliveries? Flow production, Just in case, Job production, Just in time

Back

Just in time

Front

A business that becomes more streamlined as a result of effective supply chain management is said to be running more:

Back

Efficiently

Front

Which of the following is a benefit to a business of minimising waste in its supply chain? Lower unit costs, Higher labour turnover, Higher revenue, Purchasing economies of scale can be achieved

Back

Lower unit costs

Front

Which of the following is a direct benefit of having an efficient logistics department? Products arrive exactly when needed, Labour productivity will reduce, Efficiency will be minimised, Staff motivation will increase

Back

Products arrive exactly when needed

Front

Total quality management aims to:

Back

Ensure that quality is the responsibility of everyone in an organisation

Front

An advantage to a business of asking customers to complete online surveys regarding customer services is that:

Back

Cost effective to set up