Quality Management Terms

Front

Audit

Back

A formal review of procedures or records to ensure standards are met

Front

SOP (Standard Operating Procedure)

Back

A written document that explains how to do a task correctly and consistently

Front

Deviation

Back

A variation or departure from an approved instruction or process

Front

Non-compliance

Back

A situation where a rule, procedure, or requirement is not followed

Front

Corrective action

Back

A step taken to fix a problem and stop it from happening again

Front

Root cause

Back

The basic reason a problem happened

Front

Traceability

Back

The ability to follow or reconstruct each step in a process

Front

Incident report

Back

A document describing an event that could affect safety or quality

Front

Quality control

Back

The process of checking that products or services meet required standards

Front

Compliance

Back

The act of following rules, laws, or official procedures